At Precision Propellers, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since you received your order, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some items can’t be returned, including:
- Custom-machined or made-to-order items, such as propeller shafts cut or finished to a specified length
- Propellers that have been fitted, installed, or reconditioned to your specifications
- Reconditioning, repair, or balancing services that have already been carried out
- Gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund may be granted (where applicable):
- Any item with obvious signs of use, fitting, or installation
- Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to let you know we’ve received your returned item, and to notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears.
If you’ve done all of this and still haven’t received your refund, please contact us at precisionpropellers@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at precisionpropellers@gmail.com and send your item to:
Precision Propellers
26 Sunrise Hill Road
Montrose VIC 3765
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Shipping Returns
To return your product, please mail it to:
Precision Propellers
26 Sunrise Hill Road
Montrose VIC 3765
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary. Many of our items are heavy or bulky, so for valuable items we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Need Help?
Contact us at precisionpropellers@gmail.com or call 0414 970 103 for any questions related to refunds and returns.